Emily Johnson
Customer Service Representative
Professional Summary
Work Experience
Customer Service Representative
ServiTech Solutions
Jan 2022 – Present
Austin, TX
Customer Support Intern
QuickHelp Center
Jun 2021 – Dec 2021
Austin, TX
Education
Bachelor of Arts
Communication Studies
University of Texas at Austin
Sep 2018 – May 2022
Austin, TX
3.7 GPA
Skills
Customer Service Skills
- Problem Solving
- Conflict Resolution
- Active Listening
- Customer Engagement
- Team Collaboration
- Empathy
Technical Skills
- CRM Software
- Microsoft Office Suite
- Chat Support Systems
Sales Skills
- Sales Strategies
- Upselling
- Cross-selling
- Customer Relationship Management
Languages
English
Native
Spanish
Professional Working
Certifications
Customer Service Certification
International Customer Service Association
Sep 2022
Sales Certification
Sales Training Institute
Nov 2022
Projects
Customer Feedback Improvement Initiative
Apr 2022 – Aug 2022
Awards
Best Intern Award
QuickHelp Center
Dec 2021
References
Interests
Volunteering
Public Speaking




